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Product Review (submitted on May 21, 2013):
The old Purifying Gel Cleanser WAS amazing. But as of a few months ago, they have changed the formula. It doesn't smell the same-- in fact worse. And the cleanser is runny and watery! Not a thick, concentrated gel like it used to be. Used to only have to use a little tiny bit to get a good foamy lather. Now it doesn't even foam anymore! How horrible! And my acne came back since using the new formulation. I hate it. PLEASE change it back!!!
Note from gloProfessional: The active ingredients of this top-selling product have not changed. The formula for Purifying Gel Cleanser was adjusted slightly because one of its non-active ingredients became unavailable. There is a slight difference in the foaming action of the cleanser that longtime users of the product may notice. To achieve optimal foaming, place one full pump of the product into the palm of your hand, add water and lather with both hands for a few seconds. Add more water and continue to work cleanser into a lather. Repeat this process until the gel concentrate is fully lathered before applying to skin. We hope this tip will improve your experience with this product. Also note that as always, we value honest feedback and have passed your comments along to our product development team.