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General Questions

Do you perform testing on animals?

Do you have minimum purchase requirements for wholesale accounts?

How can I sign up to become a glo retailer?

Can I order online?

 

glo minerals Questions

How is glo minerals different from conventional cosmetic lines?

Does glo minerals contain bismuth oxychloride?

Do glo minerals formulas contain nano particles?

Does glo minerals offer gluten free products?

What is the source of the squalane used in your product?

What is the binding ingredient in the Pressed Base?

What products contain Parabens?

Are glo minerals products noncomedogenic?

Should you use glo minerals if you have oily skin?

Can I apply glo minerals after a facial, peel or plastic surgery procedure?

Do your foundations contain an SPF? What level?

Can minerals expire?

Does the Pressed Base sponge contain latex?

Can I use the Sheer Tint Illuminator as a face primer?

 

glo therapeutics Questions

Where can I purchase glo therapeutics products?

Why is Vitamin C important?

What exfoliates/products can I use during pregnancy or breast feeding?

How are glo therapeutics products different/unique?

What does “Chirally Correct” mean and why is it important?

Are your products safe if I have rosacea?

Are glo therapeutics products natural?

How long should my moisturizer last?

If I am oily do I need to wear a moisturizer?

If I am using a moisturizer do I need to use a serum?

Why is my moisturizer “balling up”?

What is glycation and what products do we recommend?

Can tonic be sprayed directly onto skin rather than using a cotton round?

Why is it necessary to wait 30 minutes before applying a moisturizer after using some serums?

Why is there no pH for some formulations?

What is the recovery time post chemical exfoliation treatment?

If my client did not experience skin sloughing after a peel, was the treatment effective?

Do your products contain animal-derived, gluten-derived or soy-based ingredients?

 

General Answers

Do you perform testing on animals?

We do not test any products on animals. In addition, we strive to ensure no raw ingredients are tested on animals.

Do you have minimum purchase requirements for wholesale accounts?

No, we do not have minimum order value requirements.

How can I sign up to become a glo retailer?

If you are interested in creating a professional account please call (800) 232-0398. A dedicated customer service representative will be happy to walk you through our requirements and the set-up process.

Can I order online?

Yes, to activate wholesale pricing, please email us at customerservice@gloprofessional.com or call (800) 232-0398. Our Customer Service team will create a web account for you. Once this has been created, you will receive an email (to the email address associated with your account) with your password.

 

glo minerals Answers

How is glo minerals different from conventional cosmetic lines?

glo minerals is uniquely designed for skincare professionals and their clients. Our award-winning formulations deliver unsurpassed coverage, UV and environmental protection and an exceptional spectrum of mineral pigments. Talc-free and non-comedogenic, glo minerals provides the ideal choice for even the most sensitive skin. Clinically advanced mineral makeup that covers, corrects and protects.

Does glo minerals contain bismuth oxychloride?

Yes, we use a low level of a pharmaceutical grade bismuth oxychloride in select items. Bismuth is NOT the same as bismuth oxychloride. Bismuth is a heavy metal. It is dark in color with a metallic shine. Bismuth oxychloride is a soft white powder. The physical and chemical properties of each are quite different. There are few natural powders as compatible with the skin as bismuth oxychloride. Due to the particle’s shape, it attaches to the skin allowing transpiration when applied.

Do glo minerals formulas contain nano particles?

No. Nanoparticles are so small, they are measured in billionths of a meter. Our minerals are delivered from a triple-milled process ensuring smooth, even application and long wearing coverage without requiring ultra fine nano particle size.

Does glo minerals offer gluten free products?

While most of our products do not contain gluten-derived ingredients, our manufacturing facilities are not gluten-free. Below is a list of products that do contain gluten-derived ingredients:

Face Primer- contains Barley Extract to help retain moisture and provide anti-oxidants to help soothe and calm skin.

Lip Filler Pencil - Contains Hydrolyzed Wheat Protein which contains properties for improved lip hydration and moisture content.

Smoothing Salt Scrub- Contains Wheatgerm Oil to increase moisture.

Precise Micro Lipliner- Contains Hydrolyzed Wheat Protein which contains properties for improved lip hydration and moisture content.

What is the source of the squalane used in your product?

We use a highly refined squalane derived from olives which effectively and rapidly penetrates the skin.

What is the binding ingredient in the Pressed Base?

Zinc Stearate.

What products contain Parabens?

glo minerals and glo therapeutics are paraben free.

Are glo minerals products noncomedogenic?

Our formulas are talc-free, noncomedogenic and free of perfumes, making them perfect for even the most sensitive skin types, including those with acne and rosacea.

Should you use glo minerals if you have oily skin?

Yes, glo minerals products are beneficial for all skin types and conditions, delivering that flawless finish everyone is searching for. You can customize a regimen for any skin type by choosing from our five unique bases. For oily skin, it is recommended to choose between Pressed Base, great for all skin types, and Matte II Liquid Foundation which is targeted solely for oily skin.

Can I apply glo minerals after a facial, peel or plastic surgery procedure?

Yes. glo minerals is embraced by dermatologists, plastic surgeons and skin care professionals because it is ideal for the use after chemical or laser procedures to help protect the skin. Unlike traditional makeup products, glo minerals is non occlusive on the skin, which means it allows the skin to breathe. Our products are uniquely formulated, utilizing only the finest pharmaceutical–grade ingredients, triple-milled high-pigment minerals and an antioxidant blend of Vitamins A, C, E and green tea extract. glo minerals provides broad spectrum UVA and UVB protection and helps defend against free radical damage.

Do your foundations contain an SPF? What level?

Our foundations offer mineral sun protection, the equivalent to an SPF 15.

Can minerals expire?

glo minerals products do not support microbial growth. They do not contain moisture, therefore bacteria cannot form and thrive. There is always a chance that contamination can occur during application, so it is recommended to replace a given makeup item within 6 to 12 months after use.

Does the Pressed Base sponge contain latex?

The Pressed Base sponge is an SBR material which is a synthetic rubber material and does contain latex.

Can I use the Sheer Tint Illuminator as a face primer?

We recommend using our Face Primer for the purpose of filling in fine lines, wrinkles and softening imperfections, creating a smooth canvas for makeup application. It also helps to extend the longevity of your makeup. Sheer Tint Illuminator is a sheer, light-reflecting formula that visually smoothes the appearance of fine lines and illuminates skin tone creating a healthy, luminous glow. This can also be applied under foundation, and on top of makeup in select areas.

 

glo therapeutics Answers

Where can I purchase glo therapeutics products?

glo therapeutics is a professional skincare system developed for licensed professionals and their clients. The product line can be found in salons, spas and physician offices. Please call 800.232.0398 to find a location near you.

Why is Vitamin C important?

As humans, we are one of the few species of animals that cannot produce our own Vitamin C. Even with a healthy diet and lifestyle, the skin does not receive much of the Vitamin C that you ingest. Therefore, the best way to ensure your skin is receiving the optimal amount of Vitamin C is to apply it topically. Vitamin C is essential for the building of collagen in the skin, is one of the best natural antioxidants and is an excellent brightener. The form of Vitamin C used by glo therapeutics, water-based L-Ascorbic Acid, has been clinically-proven to penetrate into skin cells where it works to protect, repair and reverse damage.

What exfoliates/products can I use during pregnancy or breast feeding?

During pregnancy, a client may experience increased sensitization, in addition to other conditions. Because of this, as a general rule, we recommend avoiding the use of hydroxy acids (specifically Salicylic Acid) as well as any strong exfoliation and/or resurfacing products/ingredients, such as: Vitamin A and its derivatives and lightening ingredients (Hydroquinone, etc.). Physical (scrub) exfoliants are recommended because they do not penetrate beyond the superficial layers of the epidermis. In addition, it is always recommended that the client consult with a physician for additional recommendations and restrictions.

How are glo therapeutics products different/unique?

Utilizing innovative technology and cutting edge science, our formulations are created with potent concentrations of active ingredients to clinically transform the skin. Our professional treatments include facials and chemical exfoliants developed to rejuvenate and refine skin tone and texture.

  • Free of parabens
  • High concentration of actives
  • Innovative ingredients

What does “Chirally Correct” mean and why is it important?

A molecule is considered chiral if it differs from its mirror image. For example, hold out your hands in front of you. Notice that they are mirror images of each other. If you place your right hand on top of your left hand, you can demonstrate this difference. None of the features of your hands will line up when stacked on top of each other. This means your hands are chiral. Certain ingredients in glo therapeutics products are lab produced and will be made of 2 forms: Left (L for levo) and Right (D for dextro). These ingredients are mirror images of each other, not exact duplicates. One side of the ingredient is more useful and beneficial to the skin, while the other side is useless. glo therapeutics only uses the purest, highest quality form, making the products superior in the results.

Are your products safe if I have rosacea?

Many products within the glo therapeutics line can be used on clients with rosacea both in the treatment room and for homecare. It is recommended that a client always consult with their physician prior to beginning a new regimen.

Are glo therapeutics products natural?

While glo therapeutics uses many natural ingredients, we also combine cutting edge science, creating active, resultsoriented products that truly deliver the best of both worlds. Therefore, we do not promote the line as solely “natural.” Please keep in mind that the term “natural” is loosely used in the skincare industry, and there is no regulating body that monitors the use of it and, therefore, any product line can call their products “natural” without having to validate the term or provide proof/meeting of a certain standard.

How long should my moisturizer last?

This is really a two part question. First, most glo therapeutics moisturizers have a shelf-life of up to 24 months after opening; this is indicated by the Period After Opening (PAO) symbol located on the component that states “12M or “24M” inside an open jar graphic. It is a best practice to use the products within one year’s time for maximum efficacy. Most products used on a daily basis should last approximately 3-6 months. If your moisturizer comes in a jar, try using a spatula to extend its life, you’ll use less product and help to prevent bacteria growth!

If I am oily do I need to wear a moisturizer?

The type of skin that you have is determined by the amount of oil you produce. Dry skin has a lack of oil (or sebum), while oily skin has an overabundance. Regardless of the type of skin you have, it is important to keep it moisturized. Moisturizing the skin has more to do with hydration and water content versus oil. The good news is that glo therapeutics offers a large spectrum of moisturizers from lightweight, oil free products to rich, emollient options. For someone with oily skin, there are even moisturizers that help to control oil production, like glo therapeutics Oil Control Emulsion. So the perfect moisturizer can be found for anyone.

If I am using a moisturizer do I need to use a serum?

Serums are the most important part of any skincare regimen. With a higher concentration of active ingredients and a smaller molecular size, serums are meant to work on specific issues/concerns and make dramatic change in the skin.

Why is my moisturizer “balling up”?

There are a number of reasons that a moisturizer could feel like it is “balling” or “rolling” on the skin. The number one reason is typically just an overuse of product. Using too much product, in conjunction with other skincare products or makeup, can just be a bit too much on the skin. Another common reason would be using a moisturizer that is too thick or occlusive for that particular person’s skin type. Switching to a lighter weight version may be the answer to “balling” or “rolling” product. Also, allow a product time to absorb before applying the next product or makeup. When applying multiple layers of product(s) it’s a good idea to wait a few minutes between applications to let the product better absorb.

What is glycation and what products do we recommend?

Glycation is the process by which sugar molecules attach to proteins such as collagen. The fibers stick together becoming brittle, less elastic and more prone to tear or crack. This “cross linked” collagen contributes to wrinkles in the skin. The ingredient carnosine is a dipeptide that stimulates healing and collagen synthesis. It is also effective in protecting the skin from glycation. Carnosine is one ingredient in the glo complex, which is found in the majority of glo therapeutics products. Some product examples are: Eye Restore, Cyto-luxe Eye Cream, Peptide + Defense, Conditioning Hydration Cream and Oil Control Emulsion.

Can tonic be sprayed directly onto skin rather than using a cotton round?

It is not the optimal application recommendation, as the tonic (and component) is designed to be distributed onto a cotton round and then applied to a skin. This is due to the level of active ingredients and, specifically, avoiding them getting in the eyes. A similar type spray-on product is glo therapeutics Refreshing Mist.

Why is it necessary to wait 30 minutes before applying a moisturizer after using some serums?

Certain active ingredients, such as Retinol, would be diluted and the absorption rate would be diminished if a moisturizer was applied too quickly after serum application.

Why is there no pH for some formulations?

pH stands for potential of hydrogen, meaning that it contains water. Some formulas do not contain water and therefore have no pH.

What is the recovery time post chemical exfoliation treatment?

This depends on skin type, level of sensitivity, depth of peel and type of exfoliant used. It can range anywhere from 7-14 days from the time of treatment for skin to recover. Professionals, please refer to the “Recommended Exfoliants” chart, column “Total Days of Rejuvenation” in the glo therapeutics Knowledge Manual for additional information.

If my client did not experience skin sloughing after a peel, was the treatment effective?

Yes. When a light chemical exfoliation treatment is performed you may or may not experience skin sloughing. There are many variables that will contribute to the skin’s response. If the client does not peel, the treatment is still effective. The use of homecare products, different prepping methods and treatment options will affect the outcome. Everyone responds differently to the acids and each acid has different properties. Try changing the chemical exfoliant to get a different response from the skin. The skin can become resilient to the chemical exfoliants, so it may be necessary to “outsmart” the skin by changing the treatment. There may be some clients who do not want to peel in which case you want to offer the option of a refreshing treatment without the downtime. Some clients will prefer progressive treatments versus aggressive treatments.

Do your products contain animal-derived, gluten-derived or soy-based ingredients?

glo therapeutics Product

Gluten-Derived
Ingredients

Animal-Derived
Ingredients

Soy-based
Ingredients

10% Glycolic Cleanser (Advanced Line product)     X
15% Glycolic Cream (Advanced Line product)     X
Barrier Balm     X
Brightening Polish     X
Calming Seaweed Mask (Back Bar product) X X  
Conditioning Hydration Cream X   X
Cyto-luxe Body Lotion     X
Cyto-luxe Cleanser     X
Cyto-luxe Face Cream     X
Cyto-luxe Face Essence     X
Cyto-luxe Mask     X
Enzyme (Back Bar product)     X
Eye Renewal (EU only)     X
Flower Enzyme (Back Bar product)     X
Lip Revival     X
Oil Free Moisturizer     X
Orange Tea Massage Cream (Back Bar product)     X
Moisture Rich Cream X   X
Pumpkin Enzyme Scrub   X X
Refine Hydrator (Advance Line product)     X
Refining Mask     X
Refreshing Mist     X
Remedy Gel     X
Restorative Cream     X
Restorative Mask     X
Skin Firming Cream     X
SPF 40 Facial Moisturizer     X
Super Serum     X
Therapeutic Body Cream     X
Vita E Essential Cream     X
Vital Eye Cream     X
Vitamin C Professional Mask     X
Volumizing Breast Cream     X