Customer Service
We answer our most frequently asked questions in this section, but if you have a question you do not see answered on this page, please call us toll-free at 800-903-4321, or email us at info@gloprofessional.com.
Select from any of the following categories to jump down to your question:
My Account
What is your privacy policy?
glo is committed to respecting and protecting your privacy. To read our privacy policy, click here.
Return Policy
What are your Exchange and Return Policies?
Ordering Information
How will the credit card charge appear on my statement?
glo orders will appear on your credit card statement as gloProfessional.
Why am I being charged tax on my order?
Our tax collection requirements for many states changed effective 1/1/2007. We may now be required to charge tax in your state even if we did not in the past. We value your business highly and hope to be of service to you many times in the future.
How will I know if my order has been received?
After placing your order, you will receive a confirmation email that it has been received. You may check on the status of your order as it goes from Received to Processing to Complete. glo makes ordering as easy as 1, 2, 3.
Shipping Information
Do you ship to PO Boxes or APOs?
We are happy to ship orders to PO Boxes, APO, FPO or DPO addresses via US Mail. Unfortunately, we cannot expedite shipping to PO Box, APO, FPO or DPO adresses, nor can we provide tracking information for orders shipped via US Mail. If you would like to expedite your order or need tracking information, please supply a physical shipping address so that we may ship your package via UPS. If you have any questions, please call us at 800.903.4321.
What are the shipping costs and delivery schedule?
glo ships via United Parcel Service (UPS) - (Note: This pricing does not apply to wholesale orders.)
|
Ground Shipping, 4-7 business days |
$ 9.00 |
|
3-Day, 3-4 business days |
$12.00 |
|
2nd Day Air, 2 business days |
$15.00 |
|
Overnight, one business day |
$28.00 |
Please note: glo does not ship on the weekends and does not do Saturday deliveries. Orders must be received by 2:00 PM MST in order to ship the same day.
Expedited Shipping Restrictions
Certain products must be shipped via Ground Shipping Method. For orders containing products with air ship restrictions, the Ground Shipping Method will be the only option available at checkout.
Everyday Free Domestic Ground Shipping (Does not apply to Wholesale orders):
glo is happy to extend free domestic ground shipping on any online MSRP purchase of more than $105!
To redeem, simply shop and add items to your bag on www.gloprofessional.com! When your product subtotal is greater than $105, glo will automatically provide a Free Shipping option when you proceed to checkout. This offer does not require an offer code. It is not valid for wholesale orders. We reserve the right to end this promotion at any time. Free ground shipping applies to MSRP orders made through www.gloprofessional.com only. This offer is only valid for US residents as we cannot ship internationally - please see a list of our International Distributors if you are outside the US.
International Orders
Do you ship outside of the United States?
There are glo distributors all over the world. Please review the list under our International section to find a distributor in your country. We are sorry but we cannot ship outside the U.S. at this time.
Request Catalog
How do I request a catalog?
To request a catalog, please call 800.903.4321 or fill out the Request Information form on our Contact page.
Cruelty-Free
We do not test our products on animals.
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