Customer Service
We answer our most frequently asked questions in this section, but if you have a question you do not see answered on this page, please call us toll-free at 800-903-4321, or email us at info@gloprofessional.com.
Select from any of the following categories to jump down to your question:
My Account
What is your privacy policy?
glo is committed to respecting and protecting your privacy. To read our privacy policy, click here.
Return Policy
What are your Exchange and Return Policies?
glo accepts returns of unopened, unused products within 30 days of the original purchase, accompanied by the original sales receipt. Unfortunately, we cannot accept any returns on cosmetics.
If you are sent an incorrect item due to our error, contact us. We will ship the correct item immediately as well as dispatch UPS to pick up the incorrect item to be returned to us. In this case, please package the incorrect item in the original shipping box to ensure its safety.
If you ordered the wrong product, contact us. You are able to return this item (unopened, unused) and exchange it for the correct item. To do so, you must return this item at your own expense. Upon receipt of the product, we will ship the exchanged item. Shipping charges may apply when we ship the exchanged item.
If you had an allergic reaction to one of our products, please contact us. We will accept the product back within 30 days of original purchase as long as 90% of the product is unused. A 25% processing fee applies.
When shipping returns/exchanges back to glo, please ship them in the box they were originally sent to you in, or a similar box. Please do not ship our products in a padded envelope. This does not keep products safe from damage.
Please note, original shipping and handling fees will not be refunded on returns and exchanges.
With questions about your order, returns or exchanges, please call the number on your receipt/packing slip.
Ordering Information
How will the credit card charge appear on my statement?
glo orders will appear on your credit card statement as gloProfessional.
Why am I being charged tax on my order?
Our tax collection requirements for many states changed effective 1/1/2007. We may now be required to charge tax in your state even if we did not in the past. We value your business highly and hope to be of service to you many times in the future.
How will I know if my order has been received?
After placing your order, you will receive a confirmation email that it has been received. You may check on the status of your order as it goes from Received to Processing to Complete. glo makes ordering as easy as 1, 2, 3.
Shipping Information
Do you ship to PO Boxes or APOs?
Because we use UPS as our shipper, we are unable to ship to any PO Boxes. If you receive your mail and packages at an APO, and do not have an alternate physical address, please call us at 800.903.4321 to place your order.
What are the shipping costs and delivery schedule?
glo ships via United Parcel Service (UPS)
| Ground Shipping, 4-7 business days | $ 9.00 |
| 3-Day, 3-4 business days | $12.00 |
| 2nd Day Air, 2 business days | $15.00 |
| Overnight, one business day | $28.00 |
Please note: glo does not ship on the weekends and does not do Saturday deliveries. Orders must be received by 2:00 PM MST in order to ship the same day.
Everyday Free Domestic Ground Shipping:
glo is happy to extend free domestic ground shipping on any online MSRP purchase of more than $100!
To redeem, simply shop and add items to your bag on www.gloprofessional.com! When your product subtotal is greater than $105, glo will automatically provide a Free Shipping option when you proceed to checkout. This offer does not require an offer code. It is not valid for wholesale orders. We reserve the right to end this promotion at any time. Free ground shipping applies to MSRP orders made through www.gloprofessional.com only. This offer is only valid for US residents as we cannot ship internationally - please see a list of our International Distributors if you are outside the US.
International Orders
Do you ship outside of the United States?
There are glo distributors all over the world. Please review the list under our International section to find a distributor in your country. We are sorry but we cannot ship outside the U.S. at this time.
Request Catalog
How do I request a catalog?
To request a catalog, please call 800.903.4321 or fill out the Request Information form on our Contact page.
Cruelty-Free
We do not test our products on animals.
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