Customer Service


Return Policy
We know that it can be difficult to choose the correct product or shade when ordering beauty products online. While we always recommend visiting your local authorized gloProfessional retailer for a professional consultation, we also want your experience with our products to be the best it can be. For that reason, we accept the exchange of any glo minerals, glo therapeutics or glo essentials product within 15 days of the original purchase accompanied by the original invoice for account credit. 

Privacy
At glo, we respect your privacy. We recognize your need for appropriate protection and management of any personally identifiable information you may share with us. Your use of this site is subject to our Privacy Policy.  Please take a moment and read our policy here before using and/or submitting information on our website.

Ordering
How will the credit card charge appear on my statement? glo orders will appear on your credit card statement as gloProfessional.
Why am I being charged tax on my order? Our tax collection requirements for many states changed effective 1/1/2007. We may now be required to charge tax in your state even if we did not in the past. We value your business highly and hope to be of service to you many times in the future.
How will I know if my order has been received? After placing your order, you will receive a confirmation email that it has been received. You may check on the status of your order as it goes from Received to Processing to Complete. glo makes ordering as easy as 1, 2, 3.

Shipping
Do you ship to PO Boxes or APOs? We are happy to ship orders to PO Boxes, APO, FPO or DPO addresses via US Mail. Unfortunately, we cannot expedite shipping to PO Box, APO, FPO or DPO adresses, nor can we provide tracking information for orders shipped via US Mail. If you would like to expedite your order or need tracking information, please supply a physical shipping address so that we may ship your package via UPS. If you have any questions, please call us at 800.903.4321. 
What are the shipping costs and delivery schedule? glo ships via United Parcel Service (UPS) - (Note: This pricing does not apply to wholesale orders.)
Ground Shipping, 4-7 business days $  9.00
3-Day, 3-4 business days $12.00
2nd Day Air, 2 business days $15.00
Overnight, one business day $28.00

Please note: glo does not ship on the weekends and does not do Saturday deliveries.  Orders must be received by 2:00 PM MST in order to ship the same day.

Expedited Shipping Restrictions: Certain products must be shipped via Ground Shipping Method. For orders containing products with air ship restrictions, the Ground Shipping Method will be the only option available at checkout.

Everyday Free Domestic Ground Shipping (Does not apply to Wholesale orders):
glo is happy to extend free domestic ground shipping on any online MSRP purchase of more than $100! To redeem, simply shop and add items to your bag on www.gloprofessional.com! When your product subtotal is greater than $105, glo will automatically provide a Free Shipping option when you proceed to checkout. This offer does not require an offer code. It is not valid for wholesale orders. We reserve the right to end this promotion at any time. Free ground shipping applies to MSRP orders made through www.gloprofessional.com only. This offer is only valid for US residents as we cannot ship internationally - please see a list of our International Distributors if you are outside the US.

International orders:
Do you ship outside of the United States? There are glo distributors all over the world. Please review the list under our International section to find a distributor in your country. We ship directly to the US and Canada.


PRIVACY POLICY:
At glo, we respect your privacy. We recognize your need for appropriate protection and management of any personally identifiable information you may share with us. Your use of this site is subject to this Privacy Policy. Therefore, it is important that you fully understand the conditions of our collection and use of such information. Please take a moment and read our policy before using and/or submitting information on our website. 
Non-Identifiable Information: During your visit, we may collect, store, or accumulate certain non-personally identifiable information concerning your use of this website, such as information about which of our website’s pages you have visited. This data may be analyzed for trends and statistics and allows us to improve our services to you. 
Personally Identifiable Information: During your visit, we may collect data that you provide to us voluntarily such as your name, address, e-mail address, telephone number, credit card and other personal information. We do not sell, share, or otherwise distribute your personally identifiable information to third parties except as provided herein. The contact information we collect may be used for internal business purposes, such as order placement, marketing plans, and to provide you with information we believe may be of interest to you. We may disclose any information, including personally identifiable information, we deem necessary to comply with any applicable law, regulation, legal process or governmental request. 
Changes to Your Information: If you prefer not to receive information from us, you may opt-out by emailing your information to info@gloprofessional.com. 
Third-Party Sites: Any third-party websites linked to or from this website may have different privacy policies and practices. You should review the privacy polices on these other websites in order to determine how each website may use any personal information you provide. 
Security: We use industry-standard encryption techniques when transferring and receiving consumer data exchanged with our website. We have appropriate security measures in place at our physical facilities to protect against the loss, misuse or alteration of information that we may have collected from you at our site. While gloProfessional makes every effort to ensure the integrity and security of our network and systems, we cannot guarantee that these security measures will prevent third-parties from illegally obtaining this information. 
Questions or Comments: If you have questions or comments about our Privacy Policy, please contact us by email at info@gloprofessional.com.